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COMPANY OVERVIEW

We are proud of more than 20+ years of history, our roots, and heritage while steadily aspiring to rise up to new horizons, developing and growing our brand and team of ridiculously talented individuals further. Working for Nixon means being part of an international, dynamic, and passionate group of people, multi-lingual, multi-channel, and multi-category. We are as diverse as the environment we operate in, stretching all the way from our origins in the action sports industry up to the lifestyle market, electronics, and premium watchmaking. We believe that passion drives performance, and that perfection comes from always giving your best. We care about the little things, while thinking big.

POSITION SUMMARY

We are seeking an Operations & Customer Service Assistant to join our Operations department on a 6-months contract at our European headquarters. Reporting to our department Manager, your responsibilities will include: assisting with daily supply chain tasks and managing the order book, maintaining constant communication with third-party warehouse(s), and ensuring smooth logistics operations. In your Customer Service, you will primarily focus on serving wholesale customers, providing excellent communication and general after-sales services, assisting with Sales administration tasks, such as samples and season launch tracking, and serving as a backup for our Direct-to-Consumer (D2C) CS team especially during holiday seasons. You will be responsible for delivering exceptional consumer experiences and meeting brand KPI goals.

PROFILE

  • With excellent interpersonal skills, you have a good business & communication knowledge.
  • You are known for your commitment and your capacity to fit into a young and dynamic team.
  • You speak French and English fluently, and are familiar with Spanish or German (other languages are also welcome for discussion).
  • You have good knowledge of supply chain and logistics’ operations, as well as customer communication practices.
  • Experience with ERP systems (Microsoft Dynamics Navision), and proficiency in Microsoft Office, especially Excel, is advantageous.
  • Demonstrating a keen eye for detail and strong organizational abilities, you excel at managing multiple projects simultaneously.
  • You have good organizational skills & capacity to assess workloads and prioritize tasks based on urgency.
  • Previous experience in Logistics and/or Customer Service would be highly valued.

MISSIONS

You’ll be part of our Operation & CS team, in assisting with all daily logistics tasks, and supporting Customer Service:

  • Assist in managing EMEA order book and stocks, and participate in daily supply chain tasks
  • Ensure smooth supply chain communication flow for orders, returns and stock updates
  • Handle general customer enquiries with excellent service
  • Collaborate closely with our Service center to ensure efficient service and return processes for customers
  • Provide support to consumers with sales order assistance and maintain accurate order book records
  • Assist with daily Sales administration tasks
  • Participate in sales season launches, samples organization and sales-related communications
  • Work closely with the Operations team to monitor daily Direct-to-Consumer (D2C) order flow
  • Assist the Accounting team with customer refunds and payments
  • Provide support to the E-commerce Department with quick assistance and translations

This position will allow you to discover how a small/medium size business and will help you gather the necessary experience so as to evolve in an international business environment.

  • Position based in Soorts-Hossegor (40150)
  • 6-months short terms contract - 39 hours per week - previous experience required
  • Starting date: July 2024

Please submit your application under the reference "OPS CS ASSISTANT" via e-mail to:  ines.rivera@nixon.com with "OPS CS ASSISTANT" in the subject line.

COMPANY OVERVIEW

We are proud of more than 20+ years of history, our roots, and heritage while steadily aspiring to rise up to new horizons, developing and growing our brand and team of ridiculously talented individuals further. Working for Nixon means being part of an international, dynamic, and passionate group of people, multi-lingual, multi-channel, and multi-category. We are as diverse as the environment we operate in, stretching all the way from our origins in the action sports industry up to the lifestyle market, electronics, and premium watchmaking. We believe that passion drives performance, and that perfection comes from always giving your best. We care about the little things, while thinking big.

POSITION SUMMARY

We are looking for an End Customer Service Assistant for our Customer Service department, on a minimum 1-year apprenticeship at our European headquarter. Under the responsibility of our CS Manager, you will be: creating loyalty through successful service recovery, sharpening internal tools used to record customer interactions, ensuring KPIs goals are met, reporting on customer feedback across various communication channels, working with cross-functional partners to maintain a high level of communication and a clear understanding of the product lifecycle, in providing exceptional experiences to end consumers.

PROFILE

  • With excellent interpersonal skills, you have a good business & communication knowledge.
  • You are known for your commitment and your capacity to fit into a young and dynamic team.
  • You speak French and English fluently, and are familiar with Spanish or German (other languages are also welcome for discussion).
  • You have great knowledge of customer service recovery methods and techniques, and familiar with customer communication.
  • Experience with CRMs tools, Salesforce Service Cloud, Microsoft office (Excel) is a plus.
  • You demonstrate a high level of detail orientation and organizational skills.
  • You are able to balance simultaneous projects, evaluate workload and prioritize tasks based on critical need.
  • Prior experience in Customer Service would be appreciated.

MISSIONS

You’ll provide Customer Service to end customers, working closely with EU Logistics, Service, Accounting, and E-comm teams:

  • Ensure great business etiquette and high level of enthusiasm when interacting with customers and partners.
  • Use strong problem-solving skills to find creative solutions to customer issues (Via phone, chat, socials and email).
  • Work closely with our Service center to ensure Nixon’s warranty policy and service process to customers.
  • Manage general customer enquiries with an excellent service.
  • Assist end consumers with sales order support and maintain a clean order book for end customers.
  • Communicate on products & parts stocks and prices to end customers.
  • Communicate and ensure compliance with Nixon’s Return Policy and Procedure.
  • Work closely with the Operations’ team and monitor daily D2C order flow.
  • Assist the E-com / Marketing Department (website bugs quick help, translations…).
  • Support accountancy team for end customers refunds and payments.

This position will allow you to discover how a small/medium size business and will help you gather the necessary experience so as to evolve in an international business environment.

  • Position based in Soorts-Hossegor (40150)
  • 1-year minimum apprenticeship contract - 39 hours per week
  • Starting date: Mid August 2024

Please submit your application under the reference 'ECS ASSISTANT' via e-mail to:  ines.rivera@nixon.com with "ECS ASSISTANT" in the subject line.